Customer Service Hotline: +65 67344712 / Whatsapp Hotline: +65 82832111

Money Back Guarantee

Money Back Guarantee
Shop with a peace of mind now with our Money Back Guarantee! 


Defective Products
If a defective product is delivered to you, we will give you a choice of a full refund in the payment mode you paid with or to replace your item within the next working day.
The choice is yours.


100% Authentic Products
Reluzzo guarantees that all the products we sell to you are 100% authentic. All products are sourced by our product specialists personally all around the world bringing you the best deals!
If in any unlikely case that the product you purchase is proven not authentic, we will provide you with a full refund +10% of the amount you paid!
More Assurances
Reluzzo is a multi-award winning company in Singapore. Need more assurances?
Read on!
Authenticity Tag
Unlike everybody, we don't just promise that our product is authentic. We take actions to give you that peace of mind when you buy our products.
All our bags are tagged internally with a Reluzzo tag (See Photo Below) which has a unique serial number.
If you have any doubts that there are any problems with the bag you purchased, feel free to bring it to any boutique or shop to verify the authenticity with our tags uncut.
authenticity tag authenticity tag on bag
If you are confident that the product is good, feel free to cut off the tag.

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